SupportContact us

Need support? We're here 24/7.

One number, one email, and specialists who understand the technology and the environment you work in.

Call833-745-4700Speak with a live support specialist. Best for anything urgent.Emailsupport@equitihealth.comYou'll get a confirmation and case number automatically.Customer portalOpen the portalManage cases, find knowledge articles, view invoices, and more. (opens in a new tab)

For the fastest resolution, have these details ready.

Reporting a service issue

  • The time of the call
  • The language you selected
  • The interpreter ID, if you have it

Reporting a device issue

  • The device ID
  • Where the device is located
  • Whether the device is yours or ours
  • Whether your organization or Equiti manages it

What happens next.

  1. You reach a specialist

    You're connected directly with a specialist who knows the technology and the environment you work in.

  2. Your case is tracked

    Every request gets a support case with a reference number and an email confirmation, so you can follow its progress.

  3. Resolved with urgency

    In healthcare, minutes matter. We work every case to resolution as quickly as possible and keep you informed every step of the way.

Not a customer yet? Talk to our team